Most of the time when we talk about customer service we usually focus on the customer. We argue that the customer is always right and is deserving of what ever they want. That might be true to a degree, but there's always another aspect: the ones serving the customer.
Because of my lifestyle I eat out a lot (need to slow down.........lol). Therefore I am served a lot by people. Here's my basic concern: We expect employers to treat the customers with dignity, respect and courtesy YET we customers do not treat employers with the same dignity, respect and courtesy.
As a whole, customer service (and anything involved in serving people) is very challenging. Imagine you being a worker at McDonalds and someone gave you a very complicated order and you messed it up just a little bit and the customer was calling you all types of names. How would you feel? You would probably feel bad. So why would you yell at an employer because they didn't get your order right? Everyone messes up. Give people a break!
I believe things would be much better in the world if we took more time to live by the golden rule: do unto others as you have them do unto you. In other words, if you don't want people yelling at you don't yell at others.
I pray that people would be more patient with those in customer service. Everyone has an off day and you never know what people are going through who work in customer service. Be nice, be respectable and be dignified ON BOTH ENDS!!!!
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